Shipping Policy

At Epiclane Private Limited, we strive to deliver your orders safely and on time. This Shipping Policy explains our order processing timelines, shipping methods, delivery estimates, and important shipping-related information.

By placing an order on our website, you agree to the terms outlined below.

1. Company Information

Epiclane Private Limited
474, 1st Floor, New GIDC, Katargam, Surat, Gujarat - 395004, India

Website: www.epiclane.in
Email: contact@epiclane.in
Contact form: https://www.epiclane.in/contact-us

2. Order Processing

Most orders are processed within 1 business day after payment confirmation.

For customized and personalized products, production may begin immediately after receiving the required customization details and artwork approvals, if applicable.

Orders placed on weekends, public holidays, or outside business hours may be processed on the next working day.

3. Domestic Shipping (India)

We deliver across India through trusted courier partners.

Estimated Delivery Time: Standard Delivery: 2–9 Business Days (Remote locations may require additional delivery time).
Shipping Charges: Prepaid Orders: Free Shipping. Cash on Delivery (COD): Additional charges may apply and will be displayed during checkout.

Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, natural disasters, or other circumstances beyond our control.

4. International Shipping

We ship selected products internationally.

Estimated Delivery Time: 10–20 Business Days
Shipping Charges: Calculated separately and vary based on Destination Country, Product Weight, Package Dimensions, and Shipping Method.

Customs & Import Duties:

International customers are responsible for any customs duties, import taxes, VAT, handling charges, or other fees imposed by their country's customs authorities.

Epiclane is not responsible for delays caused by customs clearance procedures.

5. Courier Partners

Orders may be shipped through:

DTDC, Blue Dart
Amazon Shipping, India Post
Other approved logistics partners

The shipping carrier is selected based on service availability, delivery location, and operational requirements.

6. Order Tracking

Once your order has been dispatched, tracking details may be provided via:

Email, SMS, WhatsApp
Customer Support

Tracking updates are generated by the shipping carrier and may occasionally take time to appear in their system.

7. Delivery Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Please verify:

Recipient Name, Mobile Number
House/Flat Number, Street Address
City, State, Postal Code, Country

Epiclane shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

8. Delivery Delays

While we aim to meet estimated delivery timelines, delays may occur due to:

Weather Conditions, Transportation Disruptions, Public Holidays
Customs Clearance, Courier Operational Issues, High Seasonal Demand
Natural Disasters, Government Restrictions

Such delays are beyond our control and do not automatically qualify for refunds or cancellations.

9. Damaged, Broken, or Partially Damaged Shipments

We take great care in packaging every order. However, if a shipment arrives damaged, broken, defective, or partially damaged during transit:

Required Documentation: Customers must:

Contact us within 7 days of delivery
Provide a complete and uninterrupted unboxing video
Share photographs of the product and packaging if requested
Retain original packaging materials until the claim is resolved

Resolution Process: After verification, Epiclane may, at its sole discretion:

Provide a replacement product
Repair the product where applicable
Issue a partial or full refund

Replacement Timeline: Replacement orders generally require:

3–5 Business Days for processing and manufacturing
Up to 15 Days for delivery within India depending on location

Claims submitted without an unboxing video may not be eligible for replacement or refund.

10. Failed Delivery Attempts

If delivery cannot be completed due to:

Customer unavailability, Incorrect address
Refusal to accept delivery, Failure to respond to courier communication

The shipment may be returned to us. Additional shipping charges may apply for re-dispatching the order.

11. Customized and Personalized Products

Since many Epiclane products are personalized according to customer specifications, production may begin shortly after order confirmation.

Customers are encouraged to carefully review all submitted:

Names, Spellings, Logos
Photographs, Messages, Customization Instructions

Epiclane is not responsible for errors resulting from incorrect information provided by the customer.

12. Shipping Restrictions

Certain products may be restricted from shipping to specific countries or regions due to:

Local regulations, Import restrictions
Courier limitations, Product-specific restrictions

Epiclane reserves the right to refuse shipment where delivery is not feasible.

13. Contact Us

For shipping-related questions or assistance, please contact:

Epiclane Private Limited
474, 1st Floor, New GIDC, Katargam, Surat, Gujarat - 395004, India

Email: contact@epiclane.in
Website: https://www.epiclane.in/contact-us